Dalmatian Fluff

Shipping & Delivery

Orders ship from our HQ in Wales, UK. Orders are processed within 3 business days (excluding weekends & holidays).  Orders placed after noon are viewed as being received the next working day.

Custom and made-to-order items require longer for production before dispatch, please see the details in the description of the item you are purchasing.

Standard: 1-3 days, £7.99 (Free over £300)
Economy: 2-4 days, £6.99
Express: Next day by 1 PM, from £15.99

Tracking provided via email/SMS. For urgent orders or international shipping, contact contact@flowstateraver.com. Customers are responsible for customs fees.

Returns & Refunds

Most items are made to order and non-returnable unless faulty. For non-custom items, returns are accepted within 14 days in original condition.

Faulty or wrong items? Contact us within 30 days for a replacement or refund.
Return requests: Email contact@flowstateraver.com before sending items back.

Refunds process within 10 business days. Return shipping costs are responsibility of the customer, unless item is faulty. 

Full shipping policy can be found here. 

Full returns and refund policy can be found here.