FREE UK SHIPPING on orders above £300

FAQs

About Flowstate Raver

What is Flowstate Raver?

Flowstate Raver is a small, independent UK-based fashion brand created by me (Alex) to share my vision of high-quality, technical rave wear. I specialize in unique, one-of-a-kind and bespoke pieces, alongside a curated range of ready-to-wear garments that meet my high standards.

Who makes my clothes?

Every Flowstate Raver piece is handcrafted by me in my UK studio. Some items, like T-shirts and hoodies, are sourced from reputable suppliers that meet ethical and environmental production standards, then decorated in-house.

Can I connect with you on social media?

Absolutely! Find me on Instagram and Facebook at @flowstateraver—I’d love to connect with you.

Customization & Sizing

What do bespoke, custom, and made-to-order mean?
  • Bespoke – Made entirely to your specifications. This could include tailoring to your exact measurements, styling modifications, or involvement in fabric selection. Think of it as technical rave wear meets Savile Row tailoring.

  • Custom – A ready-made design with personalized adjustments, such as altered details or different finishes. Some customizations are available directly on product pages, while others can be requested.

  • Made-to-order – I craft each piece only when it's ordered, ensuring zero waste. Please check the size guide and product details carefully before purchasing to help reduce returns.
How do I find the right size?

Each product page includes specific size information. If you're unsure, drop me an email—I’m always happy to assist!

Ordering & Shipping

How do I know when my order is ready?

I’ll email you as soon as your garment is finished, packaged, and ready to ship.

Will I receive tracking details?

Yes! A shipping confirmation email with tracking info will be sent once your order is dispatched. To ensure you receive updates, add alex@flowstateraver.com to your contacts.

Why am I not getting email notifications?

Check your spam or junk folder, as some email providers may filter unknown senders. To prevent this, mark emails from Flowstate Raver as "safe" or add my email to your address book.

How much is shipping?
  • Shipping details and rates can be found here.

  • Free UK shipping on orders over £300.
Do you ship worldwide?

Currently, I ship only within the UK. However, if you're outside the UK and interested in a piece or a bespoke commission, email me and I'll see what I can do!

When will I receive my order?
  • Made-to-order items: Typically dispatched within 5 working days.

  • Bespoke/custom pieces: Require more time due to the detailed craftsmanship involved—I’ll keep you updated on progress.

Returns & Refunds

Can I return a purchase?
  • Stock items: Yes, you can return unworn items in their original condition with packaging and labels intact.

  • Bespoke/custom items: These are non-refundable due to their personalized nature. Please review the product description carefully before ordering.


What if something is wrong with my order?

If you receive a faulty or incorrect item, I’ll cover return postage and issue a refund or replacement after assessing the issue.

Still have questions?

Please get in touch

If you can't find what you're looking for, drop me a message—I’d be happy to help!

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